Customer Care
Participants will learn how to improve customer perceptions, develop a brand, understand diverse personalities, manage difficult customer interactions, and cultivate a value-driven organisational culture.
"The Customer's Perception is Your Reality." - Kate Zabriskie
Elevate Your Customer Service
In today's competitive marketplace, customer service is critical for business success. Our comprehensive training course assists you in evaluating your behaviour, making positive changes, and meeting your customers' increasing demands.
This course is for anyone who interacts with both internal and external customers. We will explore current relationships while teaching sustainable practices to delight them consistently.
Based on my 23 years of practical experience and expertise as a coach, trainer, and published author, I'll share invaluable tools to transform your approach to customer service.
Take advantage of this opportunity to boost customer satisfaction and drive business growth. It's time to take your customer service to the next level!
Our Accreditations
Our International Affiliations
Course Outcomes
At the end of the course you will :
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Recognize and value the importance of customer service to both you and the customer.
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Recognize the significance of customer perception and learn how to make a positive long-term impression on customers.
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Learn how to create your own customer brand and assess the 'G.A.P' in your customer service.
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Learn about different personalities and how to deal with them professionally.
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Identify the 'little things' that affect customer perception and devise a plan of action to correct them.
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Understand the significance of controlling and managing emotions when assisting difficult customers.
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Learn the international business etiquette and protocol for customer service.
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Recognize and value the distinction between transactional and relational customer service.
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Learn how to deal with difficult, dissatisfied customers and successfully implement the seven steps to dealing with customer complaints.
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Learn how to use the 'E.E.C' approach in the sandwich feedback model and how to use it when providing feedback.
Feedback from others about this Course
“The course taught me how to handle people of different personalities." - said Mary Johnson.
“The course helped me to control my emotions." - Portia Modise
“The facilitator was always engaging and made sure we all understood everything clearly." - said Adrian Adams.
“I have learnt a lot about the importance of handling customers well and that the customer pays my salary." - Lorna Thompson.
“The customer service training is informative, practical and educational." - Roy Badisa.
“I have learnt how to deal with difficult customers." - Babedi Pule
“I have learnt the best way to handle customer complaints." - Peter Anderson
“I learnt the best way to give feedback." - John Sediba
‘‘The versatility of the instructor was admirable, and she gave examples that were relatable." - Shiela Moremi
"The course increased my self-awareness about the issues that have been lying in my blind spots in my life." – Lebo Motsumi
Testimonials
"Rachel is a river that shares knowledge to help others improve their lives, not a reservoir that hoards knowledge"
The Rachel Nekati that I know extraordinarily impacts the world. Rachel is a river that shares knowledge to help others improve their lives, not a reservoir that hoards knowledge. A natural leader who knows the form shows and goes the way. Her energy, passion & consistency are just admirable. She is intentional in what she wants to achieve. Oozes confidence. Unstoppable.
"Rachel takes a keen interest in the achievement of her clients"
I am happy to recommend Rachel Nekati as a Coach and Trainer. I first met Rachel back in 2010, delivering a course on Emotional Intelligence, and her impactful delivery has contributed significantly to who I am today. I have known Rachel as a Transformational Leader who has always led by example. One of Rachel's greatest strengths is following through and taking a keen interest in the achievements of her clients/mentees. One notices that all her deliveries are on transformation as opposed to maintenance. These are the qualities of an effective coach/trainer. I have followed her and recently enrolled in her Just Eat Intermittent Fasting Program. Rachel continues to positively transform people's lives with her excellent Coaching and Training work.
" Rachel has passion for teaching, she is very focused and committed"
I have known Rachel Nekati for over 20 years. I met her at the University of Botswana in 1992 when we started our BCom degree. I found Rachel very energetic and committed to her school work. We used to study together and were constantly amazed by her quest for success, especially at such a young age.
Our relationship continued building throughout the university; the highlight was when she started her training business. She did training for my team on emotional intelligence and me. This training changed my life and the way I do things in life. I became more self-aware and self-motivated. Rachel impacted my team and me significantly, and I thank her.
Rachel later introduced me to the IF lifestyle, a fantastic one I have adopted since 2018. Rachel has been my IF coach since then and has had a very positive impact on the way I relate to food. I have successfully lost weight because of her excellent coaching and teaching skills.
In summary, Rachel has a passion for teaching; she is very focused and committed. She puts all the effort into everything she does and impacts positively on everyone she interacts with. Rachel has the right energy!
" Rachel Has Helped Me To Be A Better Leader"
Rachel coached me in the Supervisory and Management Program, and I would like to say I am where I am because of her training. It has been mind-opening and has asserted me to become a better leader of my team.
I highly recommend her to any organisation and leaders out there.
"Rachel is an Excellent Trainer who is Professional, Focused and Goal Oriented"
I recommend Rachel Nekati as a trainer for Managing thoughts, emotions and behaviour. I have known Rachel Nekati for several years as a trainer and coach. Rachel is an excellent trainer who is professional, focused and goal-oriented. She incorporates E-learning tools with a wide variety of techniques to ensure she achieves success with her students. Rachel is creative and quick to assess her students' needs to ensure no one is left behind. Additionally, she has an impeccable work ethic, and anyone trained by her will acquire valuable skills that will cause a positive shift in their life.
"Rachel Uses Reflective Practical Training Methods"
I was pleased to participate in one of the Corporate training sessions facilitated by Mrs Rachel Nekati. Her diverse knowledge of organisational development, communication and effective teamwork impressed me. In training the Executive Management, Rachel used reflective practical training methods and excellent interpersonal skills to deliver enjoyable and beneficial content to leadership. I highly recommend her for an opportunity she endeavours to pursue. She is a true gem.
" I have Become A New Person With Integrity, Focus, Confidence and Direction"
My experience with the training has completely changed how I think and behave, not only in the workplace but in my personal experiences. Rachel has guided me to be a better person through the principles I carry every day. Since your training, I have become a new person with goals, direction, confidence, and integrity. I will forever be grateful.
"I Use Rachel's Teachings In My Demanding and Stressful Job Every Day"
I attended an emotional intelligence workshop conducted by Ms Rachel Nekati. She is very professional and eloquent. I still use her teachings in my demanding and stressful job every day.
"Rachel is A Great Coach and an Emphatic Listener"
It is with great pleasure to I share this recommendation for Rachel Nekati as a trainer:
-She is very passionate in all she does, stays focused and ensures she gets the best results.
-Perfect talking and listening skills and always pays attention to details.
- Enjoys mentoring and tutoring, and she walks the talk.
- Confident and believe in herself.
- Rachel is such a hard worker and supportive.
She- Always willing to learn more, and she appreciates good results.
In summary, Rachel is a go-getter and brave as she leads by example. Always willing to impart any knowledge that will benefit the next person.
"I am in Control Of My Emotions and Feelings"
Having Rachel as my coach was one of the best things that happened to me last year. Her course changed the way I see life. Though it was focused on work, her lessons can also be applied in every aspect of our lives. I started being more organised and planned for my day the day before, which helped me be more productive at work and in life ( I feel overwhelmed if I don't do that now). My behaviour changed too; I used to feel entitled to how I think (my mood), so that made it difficult for my colleagues to work with me sometimes, I guess even people in my life🤔 but anyway, I got to learn to manage my feelings. I learned how to resolve conflict, and from all this, I saw the importance of the golden rule - put yourself in someone's shoes, and do what you would like them to do to others. I learned a lot from Rachel, and I am grateful for the training I received from her.🙂
We Are Building A Knowledge Based Economy
Expert Professional Qualified Training Consultants
Achievement Enterprises is a 100% citizen owned company with local, regional and international pooling expertise. As a BQA accredited training company, we are committed to the success and progress of our students.
We have the best experienced, qualified, and professional experts across various disciplines who provide high-quality teaching interventions that produce excellent results. We endeavour to create and build a knowledge-based economy through innovative interventions and adapt our approach to meet the needs of our customers.
Testimonials
"Leaders have energy, Leaders are multipliers, Leaders have patience, Leaders are self motivated and they motivate, this describes Rachel"
Leaders have energy
Leaders are multipliers; they have patience
Leaders are self-motivated , , and they motivate
Leaders are influencers
Leaders touch lives
Leaders have no shame; leaders are visionaries
That’s how I describe and see Rachel Nekati, whom I have known for more than 26years now….
Over the years, I have seen and witnessed all these qualities in Rachel, qualities that are almost natural but are also practised and nurtured…for Rachel understands what personal growth means, what personal leadership means and that without internalising these, you cannot grow others, you cannot influence, you cannot lead…
Rachel has this fantastic ability to motivate and help others grow, influence positively, build and nurture; she derives joy and happiness from seeing others grow and prosper…..As they say, it's what makes her “tick.”
" A powerful soothing injection "
I've learned life-changing lessons from this empowering program. I realised that we sometimes exaggerate and make minor issues into big things, which causes us unnecessary stress. I feel empowered and as if I've been given a powerful soothing injection.
Thank You, Rachel.
"I am now able to articulate my dream with a clear vision, confidence and direction"
In a noisy world of solutions, guidance and information overload, all without filter, available at one's fingertips, what a perfect time to have a meticulous and grounded voice of reason with Rachel Nekati. A Critical Thinker and Listener, Rachel jealously protected and has personally steered my Creative Mind and empowered me to make my passion a sustainable way of life. I take pride in engaging with her excellent service. I can now articulate my dream with a clear vision, confidence and direction, a skill I found rather complex and unachievable before engaging with Rachel.
My heartfelt gratitude for your patience and robust understanding of the world we live in today. I am because you Are. Thank you very much.
"A Practical and Helpful Break Through In My Life"
The course was practical and exceeded my expectations. The facilitator is very engaging and has a vast knowledge of the content and impermeable experience with her facilitation. It enabled a valuable and helpful break though in my life.
"I wish I did this course sooner"
I took this course to empower, inspire and motivate myself; moreover, Rachel exceeded my expectations. The Course was easy to follow, descriptive and highly interactive. I wish I had done it sooner; anyone who wants to effect a positive change in themselves should gift this program.
"I Feel Empowered and Excited About My Future"
I’ve just finished my stress and anxiety online self-coaching course by Rachel Nekati and Achievement Enterprises, and what a fantastic experience this was.
I signed up for the online course because everything in my life was just too overwhelming. I was spiralling out of control; I had no control over my stress and anxiety. Before starting the course, I was unaware that the symptoms that I was presenting, “feeling panicky and sometimes out of control”, were signs of stress and anxiety. These were made clear when I commenced my online self-coaching course.
Whilst I was busy with the course, it never felt like I was doing an online system – the support I received from Rachel was excellent; she was with me all the way. It felt like she was physical with me holding my hand, readily available when I needed assistance and clarity
What have been some of the benefits or take-outs that I’ve gotten from the course:
The course helped me manage my stress and anxiety better
The system has brought peace to my life, I feel quietness on the inside, and I’m very calm
I can now understand my triggers and how to deal with them
The course made me realise that stress and anxiety are not something that I need to face on my own. There are people out there to support me.
I feel empowered and excited about my future
I have taken my life and the purpose I have in this life back
I highly recommend the course to anyone who wants to manage their stress and anxiety better and empower themselves. I’m overwhelmed with the changes I’m seeing in me.
I just want to thank you very much, Rachel, for this life-changing course. I wake up daily with a purpose and drive to do the things that I enjoy and love. Thank you for reintroducing me to my life again.
"This Is The Best Course I have Ever Done"
This is the best course I have ever done. I have learnt to positively acknowledge, recognise and use my emotions where appropriate. As human beings, we are created with motions which, in most cases, can be a hindrance if they are not adequately managed. L am now in a position to understand my emotions and control my feelings; I know what to do with my emotions. I know how to separate emotions from decision aking. My life is different.
"I wish I had Met Rachel 20 Years Ago"
It takes only one conversation with Rachel to realise how motivational and inspiring she is. Rachel can read people and situations immediately; therefore, able to give sound advice. Her workshops are full of life-changing practical solutions to our hectic work and personal life. Rachel leaves you feeling energised, positive and motivated. I highly recommend one take time to go out and attend one of Rachel's workshops. I only wish I had met Rachel 20 years ago! You won't regret talking with Rachel. Her inspiration gives you so much confidence. Go for it!
" My Life Has Transformed. I am More Focused and Alert"
Nekati, through her platform Just, Talk with Rachel, and her personal development programs, have been able to help a lot of people to understand their emotions and manage their thoughts. I have personally benefited from her teachings and seen my life transform for the better. I have become aware of my thoughts and emotions and have been able to change my behaviour and attitude towards life. Through the positive changes, I am more focused and alert and see results in everything I do. Undoubtedly, Mrs Nekati is committed to making a difference in other people's lives.
Trainer Profile
Author. Trainer. Coach
Rachel Nekati
Dr. Rachel Nekati is a distinguished professional renowned for her multifaceted expertise and impactful leadership in executive coaching, training consultancy, and cognitive behavioural life coaching. With a career spanning over two decades, Dr. Nekati is the esteemed founder and CEO of Achievement Enterprises, a prominent entity now celebrating its 19th year of operation.
As an accomplished author, executive coach, and training consultant, Dr. Nekati's influential work has transcended borders and industries. Leveraging her extensive experience as a strategic and transformational leader, she has held executive positions within significant organisations across diverse sectors.
As a Mindset Change Ambassador, Dr. Nekati has mentored top-tier individuals, including ministers, permanent secretaries, CEOs, and senior executives in the public and private sectors. Notably, she spearheaded the execution of Culture and Mindset Change Training for Botswana's Senior Officials and employees, marking a pivotal moment in her career trajectory.
Dr. Nekati is renowned for her bestselling book, "Just Shift: Self Mastery Guide to Mindset Change," which serves as a cornerstone in aiding individuals in developing a growth mindset, enhancing teamwork dynamics, and boosting workplace productivity.
With an illustrious background encompassing senior leadership roles in esteemed organisations such as Standard Chartered Bank, Barclays Bank, and DeBeers Botswana, Dr. Nekati brings a wealth of expertise garnered from international banking experiences in Singapore, Kenya, Zimbabwe, Ghana, and her native Botswana. Noteworthy achievements include her instrumental role in centralising and elevating Barclays Bank Botswana's retail credit function to a top-ranking position within Africa.
As a seasoned entrepreneur and certified professional in personal development and cognitive behavioural life coaching, Dr Nekati has established an Online Soft Skills Training Academy, serving as a beacon of excellence in personal and professional development. She empowers individuals with the skills and competencies necessary for personal growth and professional success through flexible and interactive online video-based courses.
Driven by a profound commitment to making a positive impact, Dr Nekati has coached thousands of clients individually and in groups, guiding them toward transformative mindset shifts in areas ranging from leadership and business management to general well-being. She has further expanded her reach by creating Self-Mastery Coaching Masterclasses for Adults and Youths and hosting the esteemed Self-Mastery YouTube Channel, "Just Talk with Rachel," which focuses on issues of mindset change and well-being.
Beyond her professional endeavours, Dr Nekati serves as the Board HR Chairperson for Morupule Coal Mine and Botswana Digital Innovation Hub, with prior roles including Board HR Chairperson at Water Utilities Corporation and Botswana Technology Centre. Her academic credentials include a PhD in Cognitive Psychology and Neuroscience from the USA, an MSc in Business and Organizational Psychology from the UK, and a Bachelor of Commerce Degree from the University of Botswana, complemented by numerous psychology accreditations.
As a published author of three books, including "Just Shift: Self Mastery Guide to Mindset Change," "Mindset Change Simplified Series," and "Just Eat Intermittent Fasting Lifestyle," Dr. Nekati continues to inspire others through her unwavering dedication to capacitating and helping people be happier and become the best versions of themselves, fostering a culture of personal growth, resilience, and fulfilment.
Driven by her enduring values of Passion, Purpose, and Impact, Dr Rachel Nekati continues to inspire and empower individuals and organisations alike on their journey towards greatness.
Trainer and a Cognitive Behavioral Coach
Rejay Kondwani Chatsama
Kondwani Rejay Chatsama is an expert in Training and Coaching, as well as a Certified Life Coach and Executive Coach. He brings a comprehensive and multifaceted approach to his training and coaching practice, with diverse qualifications and certifications. Kondwani is a Certified Life Coach with the International Coach Federation (ICF). He has also earned certifications as a Personal Development and Behavioural Assessment Analyst, allowing him to provide tailored coaching services to individuals and organisations.
His coaching specialities are Cognitive Behavioural Coaching, Dialectical and Behavioural Coaching, and Acceptance and Commitment Coaching. These credentials demonstrate his ability to tailor his coaching approach to the specific needs of his clients, thereby promoting personal growth and development. In addition, Kondwani is completing his Bachelor of Business Administration at the University of Malawi. This degree gives him a strong foundation in business principles and practices, allowing him to comprehend the complexities of organisational dynamics and address the challenges that individuals and businesses face. Kondwani also holds a Diploma in Modern Applied Psychology, allowing him to integrate psychological insights into his training, coaching and consulting expertise. This certification enhances his ability to help clients overcome obstacles and achieve personal and professional goals.
Kondwani has practical skills as an Automobile Diagnostic Technician, coaching, and psychology-related certifications. This knowledge reflects his analytical mindset, attention to detail, and problem-solving abilities, all of which he employs in his training and coaching engagements. Kondwani is also the CEO and Founder of Chadkon Enterprises (PTY) Ltd. His entrepreneurial acumen and diverse background enable him to comprehend the challenges that businesses and individuals face in today's dynamic and competitive environment. In addition, he is passionate about poultry and hydroponic farming. This practical experience teaches him about change management, operational efficiency, human resource management, and the significance of sustainable business practices.