"Customer Service is Not a Department; It's An Attitude."
An amazingly rich training session that had a profound impact in just two days. I'm inspired to work harder on my personal development to give my all in everything I do. Recognising that customers purchase me before they do so for the actual product. Thank you so much for this training; it has inspired me in many ways.
Thando Silongo : Afroglam
A very uplifting course. I'm leaving here feeling more enthusiastic about my job and my abilities as a service provider. This course has given me a better understanding of my role in the service industry, as well as a better understanding of what is expected of me by my customers. Thank you! 🙏🏾
Rachel Bojosi : Phakalane Golf Estate Hotel
In general, the presentation's interactivity was excellent. The Coaches had wonderful personalities, and the students were engaged and enthusiastic. There's no denying that the quality of the material covered in the course was world-class. We should get more training like this in the future. I hope the best for the coaches and trainers at Achievement Enterprises. 🙏🙏🤝🤝 You are the best 👊.
Phineas Botshelo Lekgowe: Hertz Rent A Car
This instruction opens your eyes. The Botswana Tourism Organization should form a long-term relationship with Achievement Enterprises to enhance service throughout Botswana. Coach Kay and Ms Rachel Nekati are indescribable. These Coaches are incredibly passionate and loving. Achievement Enterprises trainers are a precious gem. ❤️❤️❤️Best of its kind!
Jacob Mponang
Park27
"Hospitality is The Key Ingredient That Turns a Place to Stay Into a Place to Remember."
The course was concise and to the point, and it helped me understand good customer care practices, which I will now put into practice.
Joel Trevor Kopong: Emt-A (Gaborone 997) - Ministry of Health and Wellness
The training program's content was thorough and well-organized. The variety of subjects covered—including, but not limited to, conflict resolution and effective communication—truly gave participants a comprehensive understanding of customer service and its significance. The training experience was even more beneficial using real-world examples and case studies, allowing us to apply the learned principles to actual circumstances. The excellent customer service principles emphasised throughout the training deserve special mention. The training program enhanced our ability to go above and beyond to satisfy customer needs, strongly emphasising active listening and a customer-centred approach.
Kisher Tlhowe: Hotel 430
Achievement Enterprises - Customer excellence training is critical for all service providers, so I encourage businesses and government agencies to put their employees through it, as it would benefit our country, Botswana, in terms of marketing and attracting foreign investment.
Molefe Lekoko : Botswana Police Service
This was a truly inspiring experience... I leave this place rejuvenated beyond my expectations; Rachel and Kay are brilliant, and I am grateful to them for bettering me. I wish the trainers well, and may they continue to improve service delivery in Botswana. 🙏🏿💯💪🏿
Nicholas Tjezuva: Cresta Lodge
"Hospitality is Not Just a Job; it's an Art That Requires Passion and Dedication."
It's critical to identify the type of customer you are dealing with. Thank you for this informative training, Achievement Enterprises.
Mogomotsi Ditshwaane: Executive Catering
"A cohesive team will win every time." I've realised how crucial it is to work as a team to accomplish our goal. We can learn from one another easily when we are united, which helps us make fewer mistakes and ensures that we will always come out on top. I value the course because it helped me realise where I fall short and how to move forward while imparting the knowledge to others at work. The information provided was concise and very clear. Thank you.
Kefilwe Rantshothe: Ministry of Health
The knowledge I gained from the Customer Excellence course has improved my ability to serve customers and my outlook on life.
Thatayaone Joseph : Hotel 4:30
As an employee of the Civil Aviation Authority of Botswana, I recommend that Achievement Enterprises train all our staff because we desperately need your help as a team. I want to thank you again for changing my life at work. This is incredible.❤🔥❤🔥❤🔥🙏🙏🙏🙏🤞
Lesego Ntswentswe: Civil Aviation of Botswana (CAAB)
"Hospitality is Not a Transaction; it's a Genuine Connection With Your Guests."
The information was clear and well-explained, which helped me learn how to make a friendly, welcoming place where people can talk to each other and get along. Thank you, Ms Rachel Nekati and Coach Kay. Stay Blessed.
Romeo Tumisang : Park 27
This training has made me realise that I have the power to improve my character and the quality of life in the workplace for everyone.
Kgomotso Modibedi: Immigration (SSKAI)
I like this customer service course because it taught me much about dealing with customers. If I am given a chance, I can do a great job. I'll also treat every customer like they're a VIP.
Boniface O Digwere : HOTEL 430
I'm glad I learned about customer service. From now on, I'll always treat my customers well and do my best to meet their needs.
Bathonyana Betty Lekhikhi : Nuova Vita
"Customer Service is About Making a Connection and Building a Relationship."
This has been a learning experience for me, and I have learned a lot about customer service and personalities, which I plan to share with my coworkers and family. The presenters are knowledgeable about the subject matter, and I wish each department could invite Achievement Enterprises to their departments to improve service delivery. I wish Achievement Enterprises trainers the best in their line of duty and hope they continue spreading knowledge to others.
Letlhokwa Precious Nakedi: Botswana Police
I learned that you can't change what happens to you, but you can change how you react to them. Also, you must replace negative thoughts with positive ones to stay positive. Saying positive affirmations repeatedly can help you do this.
Maitshwarelo Mafemelela: Executive Catering
The information was concise, well-organized, and well-presented. The instructors had good communication skills and created a good environment, making it easy for me to communicate and relate well with those around me. It is time to change the hospitality industry. Thank you so much!
Olgah Matinga : Hotel 430
This training was informative, a positive reinforcement example, and a reminder that there is always room for improvement. I've made significant progress, and I should consider taking on more difficult tasks to further my self-development and provide the best possible customer service.
Katlo Ipeleng : Hotel 430
"Service is Not Just About Taking Orders And Delivering Food; It's About Creating Moments And Memories."
This course has allowed me to work on my client communication skills, and I am grateful for that. The course materials were easy to understand, so I had no trouble following along.
Veronica Kgaswane: Executive catering
The coaches have taught me a lot. The course taught me how customer service can help me build a name locally and internationally. My mindset is the most important factor in controlling my feelings and day.
Katlo Mmila : Executive Catering
The information was straightforward, well-planned, and delivered. The instructors had excellent communication skills and created a friendly environment that put me at ease and allowed me to communicate with and relate to those around me.
Refilwe Patlakwe : HOTEL 430
Please accept our sincere appreciation for the inspiring and thought-provoking workshop you recently led for us. It was fantastic and energising, and the time seemed to pass quickly. Thank you!
Kirsten Cornelius: Executive Catering
"Service is Not Just a Transaction; It's an Opportunity to Make a Difference."
Thank you so much for your guidance. Thank you for helping me get where I am today in my career. Introducing myself to the world is something I've been looking forward to. I can provide you with a wealth of data. I appreciate your help.
Merapelo Motse Moatshe : Executive Catering.
Thank you and your team for the excellent training. We learned much today and will use what we learned at work and home. We will always be grateful; from now on, we wish you the best. The material is very well put together and of great quality. I liked how in-depth and wide-ranging the topics were. Now that everyone knows what they need to know, they can give better quality support. You have made a difference. 🙏🏼 Thank you, Le ka Moso.
Storme Hinze : Executive Catering
The course is a life-changing course whose content can transform service provision, business growth, customer satisfaction, and personal life in general. By reaching many people, the course will change customer services globally. Thank you for the wonderful opportunity to have a life-changing experience and for the informative Trainers from whom I have learned much.
Kabelo Tshireletso: Ministry of Health and Wellness
Your training was excellent and extremely informative. Your enthusiasm and energy were contagious and kept us interested throughout the session. Thank you so much for the invaluable instruction.
Thato Moloko: Cresta Lodge
"Exceptional Service Doesn't Come From Following a Script; it Comes From the Heart."
I learned a lot from this training. The trainers had a steady stream of useful information for the Customer Service department. I can handle any situation or person thanks to the skills I've learned in this program. I appreciate this.
Wabo Malani: Executive Catering
I appreciate this training because it has altered my outlook on customer service. I've been transformed, and I can't wait to put what I've learned into practice at work. The country can benefit greatly from this information. The facilitators are fantastic; I appreciated their constant attention to the group. They made it feel like a safe space, and everyone there was friendly and approachable. I appreciate it so much.
Gorata Moses: Ministry of Health and Wellness
The learning session was very engaging in terms of participant participation and was packed with informative content. Have kept me going until the end, and despite this, I want to take more classes from Achievement Enterprises.
Lumbidzani Gaothusi: Ministry of Health
Ms Rachel Nekati, thank you for such informative training. You have opened my eyes to the importance of good customer service. It was an unforgettable training, and I intend to share what I've learned with others. You're such a powerhouse! ♥️
Marothodi Bonang : The Studio Café
"Hospitality is a Language That Transcends Cultural Barriers and Brings People Together."
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