Etiquette is a set of Rules that Governs Socially Accepted Behavior

Watch Intro Video


“Manners are a Sensitive Awareness of the Feelings of Others"

Office etiquette and workplace professionalism is simply defined as basic manners in the world of business.

 It is important because it promotes better working relations and a professional culture. It also cuts down on stress and conflict between co-workers, which ultimately affects the company’s success. 

To understand what Office Etiquette and Professionalism is about ask yourself these questions;

    How do you treat  customers both internal and external?

    • How do you conduct yourself  the office environment?

    • How do you conduct yourself during meetings?

    • How do you conduct yourself during virtual meetings?

    • How do you give and receive a business card?

    • What kind of email messages do you send?

    • How do you conduct yourself on the telephone?

    • How do you conduct yourself on a dinning table?

    • How is your office dress code?

    • How do you conduct yourself during business social events?

This course will answer all above questions and provide you with more  tips of building a personal brand. 

Office etiquette and workplace professionalism is important because it creates a professional, mutually respectful atmosphere and improves communication, which helps an office serve as a productive which delights both external and internal customers. 

Many office etiquette is aligned  with basic human decency such as; be kind, don't steal, and avoid raising your voice. While these are some of the  obvious etiquette standards, there are a variety of other tips that will make the office environment better for everyone and this course will equip you with knowledge and understand of Office Etiquette and Professionalism.

If companies were to make etiquette a priority, it can be difficult to turn off at the end of the day. Well-mannered employees would just become well-mannered people. That benefits everyone, not just the company.

Despite the previous assumption that etiquette is common sense, developing specific rules and expectations is the best way in which a company can ensure that employees understand how they are to act in an office setting. 

By having written expectations, confusion can be avoided , and its important  to incorporate some training  such as this when it comes to etiquette so that employees are more prepared for proper work behavior.

To learn etiquette, is actually learning how to see others, and respect them!

"Politeness is something you owe other people, because when you show a little courtesy, everything becomes easier and better. But first and foremost, it's something you owe yourself ". - Anne Holm

To learn etiquette, is actually learning how to see others, and respect them, you are at the right place. Lets do this!

How Will You Benefit :

Through the best practice, international standards approach you will :

  • Learn the most vital techniques and international best standards in handling phone calls through techniques that are professionally and globally tested

  • Appreciate that business cards are an invaluable tool when it comes to promoting your brand therefore, certain rules should be observed when it comes to exchanging business cards

  • You will be able to understand the importance of overall office etiquette and the importance of displaying professionalism all times

  • Appreciate that email is a form of official communication and email good manners are important to develop a positive workplace culture

  • Learn how to be respectful, maintain peace and create harmony when working in an open office

  • Learn meeting professionalim and the where to sit in order to have a significant impact in the meeting

  • Understand the importance of dressing in proper business attire. And that how a person dresses presents a visual image and sends messages about a person character

  • Learn that meeting etiquette is important so the team can effectively communicate and make decisions in a polite and enjoyable environment

  • Learn that table manners are about more than using the correct cutlery and napkin protocol. There are more subtle behaviors which goes a long in saying a lot about the person

  • Appreciate that a virtual meeting is no different from an in-person meeting and therefore certain rules have to observed to minimize barriers to communication

Professionalism is Good Manners!

"Good manners is just being respectful of others. Whether you know them or not, you should show respect for all people". - John Patrick Hickey

Manners are a sensitive awareness of the feelings of others. If you have that awareness, you have good manners, no matter what fork you use. - Anonymous

Program Content

  • 1

    Module 1 : Introduction

    • Lesson 1 : Welcome and how to navigate this course

    • Lesson 2 : Your benefits and course overview

    • Lesson 3 : Why is Office Etiquette and Workplace Professionalism important?

    • Lesson 4 : Your expectations and goals from the course

  • 2

    Module 2 : Office and General Etiquette

    • Lesson 1 : Telephone Etiquette

    • Lesson 2 : Cellphone Etiquette

    • Lesson 3 : Email Etiquette

    • Lesson 4 : Self Reflection Exercise

    • Lesson 5 : Business cards Etiquette

    • Lesson 6 : Virtual Meeting Etiquette

    • Lesson 7 : Meetings Etiquette

    • Lesson 8 : Dinning Etiquette

    • Lesson 9 : Before you move on...

    • Lesson 10 : Open Office Etiquette

    • Lesson 11 : Office dress and grooming Etiquette

  • 3

    Module 1: Professionalism as an Organizational Value

    • Lesson 1 : What is professionalism?

    • Lesson 2 : What does it mean to have Professionalism as an Organizational Value?

    • Lesson 3 : How do Values influence Organizational Culture?

    • Lesson 4: Check your understanding....

    • Lesson 5 : Summary and Course objectives review

    • Lesson 6: Your expectations review and feedback

    • Congratulations get your certificate!

Keeping Time is Respect!

"Arriving late was a way of saying that your own time was more valuable than the time of the person who waited for you." ― Karen Joy Fowler

Good manners are ageless, priceless and classless.

Why Achievement Enterprises Online Training?

  • Discussion Forums

    Within each lesson in the course there is a Discussions feature which allows you to chat and ask questions which will be answered the facilitator. This is great opportunity to reflect on the course material and other valuable interactions.

  • The Art of Coaching Community

    You will belong to the The Art of Coaching Community. In this community you can create posts, comment on existing posts and follow threads you are interested in.

  • Flexibility

    When you enroll for the course, you will be able to study and review course material anywhere during your own time. You can coordinate your learning around your commitments to make sure that you learn at your best times and pace.

"Etiquette a Fancy Word for Simple Kindness". - Elsa Maxwell

Treat everyone with politeness, even those who are rude to you not because they are nice, but because you are.

You have come this far. Lets do this. See you inside!


"Rachel is a river that shares knowledge to help others improve their lives, not a reservoir that hoards knowledge"

By: Manana Tshoagong (Publishing Director at Medi "Roots" Publishing)

The Rachel Nekati that I know impacts the world in a very special way. Rachel is a river that shares knowledge to help others improve their lives, not a reservoir that hoards knowledge. A real leader who knows the way, shows the way and goes the way. Her energy, passion & consistency are just admirable. She is intentional in what she wants to achieve. Oozes confidence. Unstoppable.

"Rachel takes a keen interest in the achievement of her clients"

By: Ruth Maphorisa (Director of The Drive PTY LTD)

I am happy to recommend Rachel Nekati as a Coach and Trainer. I first met Rachel back in 2010 delivering a course of Emotional Intelligence and her impactful delivery has greatly contributed to who I am today. I have known Rachel as a Transformational Leader who has always lead by example. One of the greatest strengths Rachel has is that of following through and taking a keen interest in the achievements of her clients/mentees. One notices that all her deliveries are on transformation as opposed to maintenance. These are the qualities of an effective coach/trainer. I have since followed her and recently enrolled in her Just Eat Intermittent Fasting Program. Rachel continues to positively transform people's lives with her excellent Coaching and Training work.

" Rachel has passion for teaching, she is very focused and committed"

by Pascaline Sefawe - Deputy CEO

I have known Rachel Nekati for over 20 years. I met her at the University of Botswana in 1992 when we stared our BCom degree. I found Rachel to be very energetic and very committed to her school work. We used to study together and was always amazed by her quest to success, especially at Such a young age. Our relationship continued building through out university and the highlight of that was when she started her training business. She did training for me and my team on emotional intelligence. This training changed my life and the way I do things in life. I became more self aware and self motivated. Rachel made a huge impact on me and my team and to this day I thank her. Rachel later introduced me to the IF lifestyle, an amazing lifestyle which I have adopted since 2018. Rachel is has been my IF coach since then and has had a very positive impact in the way I relate with food. I have been successful in my weight loss because of her great coaching and teaching skills. In summary Rachel has passion for teaching, she is very focused and committed. She puts all the effort in everything she does and impacts positively on everyone she interacts with. Rachel has the right energy!

" Rachel Has Helped Me To Be A Better Leader"

Thobo Moleko - DMSS

Rachel coached me on Supervisory and Management Program and I would like to say the reason I am where I am is because of her training. It has been mind opening and has asserted me to become a better leader to my team. I highly recommend her to any organisation and leaders out there.

"Rachel is an Excellent Trainer who is Professional, Focused and Goal Oriented"

Annah Lewanika - Senior Programme Officer - Special Needs. Botswana Examinations Council

I recommend Rachel Nekati as a trainer for Managing thoughts, emotions and behavior. I have known Rachel Nekati for several years now both as a trainer and coach. Rachel is an excellent trainer who is professional, focused and goal oriented. She incorporates E-learning tools with a wide variety of techniques to ensure she achieves success with her students. Rachel is creative and is quick to assess the needs of her students to ensure no one is left behind. Additionally, she has an impeccable work ethic and anyone trained by her will acquire valuable skills that will cause a positive shift in their life.

"Rachel Uses Reflective Practical Training Methods"

Kefilwe Kebafetotse - Public Relations and Communications Manager - Air Botswana

I had a great pleasure in being a participant in one of the Corporate training sessions facilitated by Mrs. Rachel Nekati. I was personally impressed by her diverse knowledge in organizational development, communication and effective teamwork. In training the Executive Management, Rachel used reflective practical training methods and excellent interpersonal skills to deliver content which was enjoyable and beneficial to leadership. I highly recommend her for an opportunity she endeavors to pursue. She is a true gem.

" I have Become A New Person With Integrity, Focus, Confidence and Direction"

Kesego Goabaone Shashane - Site Supervisor - DMSS

My experience with the training has completely changed how i think and behave, not only in the workplace but in my personal experiences. Rachel has guided me to be a better person through principles that I carry every single day. Since your training i have become a new person with goals and direction, confidence and integrity. I will forever be grateful

"I Use Rachel's Teachings In My Demanding and Stressful Job Every Day"

Dr T. Machacha - Hospital Superintendent - Princess Marina Hospital.

I attended an emotional intelligence workshop conducted by Ms. Rachel Nekati. She is very professional and eloquent. I still use her teachings in my demanding and stressful job every day.

"Rachel is A Great Coach and an Emphatic Listener"

Phasi Masalila - Corporate & Public Relations Manager Kwa Nokeng Oil

It is with great pleasure to share this recommendation for Rachel Nekati as trainer: -She is very passionate in all what she does, stays focused and ensure she gets the best results. -Very good talking and listening skills and always pays attention to details. - Enjoys mentoring, tutoring and she walks the talk. - Confident and believe in herself. - Rachel is such a hard worker and supportive. - Always willing to learn more and she appreciates good results. In summary I would say Rachel is a go getter and brave as she leads by example. Always willing to impart any knowledge that will benefit the next person.

"I am in Control Of My Emotions and Feelings"

Merrilyn Cathy Thuso - Operations Manager DMSS

Having Rachel as my coach was one of the best things that happened to me last year. Her course changed my the way I see life. Though it was focused on work, her lessons can also be applied in every aspect of our lives. I started being more organized, planned for my day the day before and that helped me to be more productive at work and life in general ( I actually feel overwhelmed if I dont do that now). My behaviour changed too, I used to feel I am entitled to how I feel (my mood) so that made it difficult for my colleagues to work with me sometimes, I guess even people in my life🤔 but anyway I got to learn to manage my feelings. I learned how to resolve conflict and from all this I got see the importance of the golden rule - put yourself in someone's shoes, do to others what you would like them to do to you. I learned alot from Rachel and I am grateful for the training I received from her.🙂


"Leaders have energy, Leaders are multipliers, Leaders have patience, Leaders are self motivated and they motivate, this describes Rachel"

Neo Bogatsu - CEO - Botswana Insurance Fund Management (BIFM)

Leaders have energy Leaders are multipliers, they have patience Leaders are self motivated and they motivate Leaders are influencers Leaders touch lives Leaders have no shame, leaders are visionaries   That’s how I describe and see Rachel Nekati, whom I have known for more than 26years now…. Over the years I have seen and witnessed all these qualities in Rachel, qualities that are almost natural, but are also practiced and nurtured…for Rachel understands what personal growth means, what personal leadership means, that without internalizing these you cannot grow others, you cannot influence, you cannot lead… Rachel has this amazing ability to motivate and help others grow, to influence in a positive way, to build and nurture, she derives joy, happiness from seeing others grow and prosper…..As they say, its what makes her “tick”  

" A powerful soothing injection "

Angelina Ramogobya - Chika - Snr. Assistant Commissioner of Botswana Prisons

I've learned life changing lessons from this empowering program. I came to realize that we sometimes exaggerate and make small issues in to big things which causes us unnecessary stress. I feel so empowered and as if I've been given a powerful soothing injection. Thank You Rachel.

"I am now able to articulate my dream with a clear vision, confidence and direction"

Malebogo Busang - Creative Director

In a noisy world of solutions, guidance and information overload, all without filter, available at one's fingertips, what a perfect time to have a meticulous and grounded voice of reason with Rachel Nekati. A Critical Thinker and Listener, Rachel jealously protects and has personally steered my Creative Mind and empowered me to make my passion a sustainable way of life. I take pride in the fact that in the process of engaging with her excellent service, I am now able to articulate my dream with a clear vision, confidence and direction, a skill i found rather complex and unachiveable prior to engaging with Rachel.  My heartfelt and sincere gratitude for your patience and robust understanding of the world we live in today. I am because you Are. Thank you very much.

"A Practical and Helpful Break Through In My Life"

by Martha Baker

The course was practical and exceeded my expectations. The facilitator is very engaging and has vast knowledge of the content and impermeable experience with her facilitation. It enabled a practical and helpful break though in my life.

"I wish I did this course sooner"

Rumbi Chonyera - Civil Engineer

I took this course aiming to empower, inspire and motivate myself moreover Rachel exceeded my expectations. The Course was easy to follow, descriptive and highly interactive. I wish I did it sooner, anyone who wants to effect a positive change in themselves should gift themselves this program.

"I Feel Empowered and Excited About My Future"

- Hlengiwe Faku - CBT Life Coach and Training Consultant

I’ve just finished my stress and anxiety on-line self- coaching course by Rachel Nekati and Achievement Enterprises and what an amazing experience this was. I signed up for the on-line course because everything in my life was just too overwhelming. I was spiraling out of control; I had no control over my stress and anxiety. Prior to starting the course, I was not aware that the symptoms that I was presenting with “feeling panicky and sometimes out of control” were signs of stress and anxiety. These were made clear to me when I commenced with my on-line self- coaching course. Whilst I was busy with the course, it never felt like I was doing an on-line course – the support that I received from Rachel was amazing, she was with me all the way. It felt like she was physically with me holding my hand, readily available when I needed assistance and clarity What have been some of the benefits or take-outs that I’ve gotten from the course:  The course helped me manage my stress and anxiety better  The course has brought peace in my life, I feel quietness on the inside and I’m very calm  I can now understand my triggers and how to deal with them  The course made me realise that stress and anxiety is not something that I need to face on my own. There are people out there to support me.  I feel empowered and excited about my future  I have taken my life and the purpose I have in this life back I will highly recommend the course to anyone who wants to manage their stress and anxiety better and empower themselves. I’m really amazed and overwhelmed with the changes that I’m seeing in me. I just want to say, thank you very much Rachel for this life changing course. I wake up every day having a purpose and drive to do the things that I enjoy and love. Thank you for reintroducing me to my life again.

"This Is The Best Course I have Ever Done"

Obusitse Mongatane - Snr. Training Coordinator - Central Transport Organization

This is the best course I have ever done. I have learnt to acknowledge, recognise and use my emotions where appropriate on a positive way. As human beings we are created with emotions which in most cases can be a hindrance if they are not properly managed. l am now in a position to understand my emotions and control my feelings, I know what to do with my emotions. I know how to separate emotions from decision making. My life is different.

"I wish I had Met Rachel 20 Years Ago"

- Allison La Grange - DMSS

It takes only one conversation with Rachel to realise how motivational and inspiring she is. Rachel has the ability to read people and situations immediately therefore able to give sound advice. Her workshops are full of life changing practical solutions to our hectic work and personal life. Rachel leaves you feeling energised, positive and motivated. I highly recommend one to take time to out and attend one of Rachel's workshops. I only wish I had met Rachel 20 years ago! You wont regret talking with Rachel her inspiration gives you so much confidence. Go for it!

" My Life Has Transformed. I am More Focused and Alert"

Samantha Matlhagela - Manager Card Products and Etiquette Coach

Nekati through her platform Just Talk with Rachel and her personal development programs has been able to help a lot of people to understand their emotions and manage their thoughts. I have personally benefited from her teachings and I have seen my life transform for the better. I have become aware of my thoughts and emotions and have been able to change my behavior and attitude towards life. Through the positive changes, I am more focused, alert and see results in everything I do.. There is no doubt that Mrs Nekati is committed to making a difference in the lives of other people.

Etiquette is Respect, we are all Equal!

"We are all equal in the fact that we are all different. We are all the same in the fact that we will never be the same. We are united by the reality that all colours and all cultures are distinct and individual. We are harmonious in the reality that we are all held to this earth by the same gravity. We don’t share blood, but we share the air that keeps us alive". - C. JoyBell C.

Let me remind you these important unwritten rules!


This price includes extra support through our Exclusive Discussion Forum

  • $35.00

    Office Etiquette and Workplace Professionalism

    Enroll Now

Trainer Profile

Leadership and Life Coach, PDA Analyst, My PDA Coach and Training Consultant

Rachel Nekati

Rachel Nekati is an accredited trainer, leadership coach, PDA analyst, My PDA Coach, life coach, published author and the founder of Achievement Enterprises. She is married and a loving mother of two. Rachel has successfully delivered high level leadership in her 15 years in banking and a year in the mining industry respectively. Rachel captures and fascinates her audience with her knowledge, insight and wisdom. Her ability to motivate people to take deliberate and consistent action, ensures that the training gets ingrained in the hearts and minds of participants and enables them accomplish their life goals and objectives. She has served in many corporate boards and chaired various board subcommittees. Rachel hold a Bachelor of Commerce Degree and many other credentials including Life Coaching, Cognitive Behavioral Therapy Practitioner and other qualifications. Having spent a considerable number of years coaching and mentoring people across the world, Rachel finds joy in sharing knowledge, imparting skills as well as changing peoples lives in a positive way. Rachel has shared her Intermittent Fasting transformational journey in her Internationally published book 'Just Eat - Intermittent Fasting lifestyle'. Rachel Nekati is driven by Passion, Purpose and Impact.


This price includes Extra Support through our Exclusive Community and a Life Time Access to the Course

Payment Frequently Asked Questions

  • How May You Pay?

    *Paypal *Visa / Mastercard *Bank Transfer *Pay2Cell (Botswana Only)

  • How Soon can I Access My program After Payment?


  • Can I Use My Visa/Mastercard/Discovery Card


  • Where Can I Learn More About PayPal and Open a PayPal Account?

    Visit :

  • How Do I Pay Through The Bank?

    *Account Name : Achievement Enterprises *Bank: First National Bank *Branch: Riverwalk *Branch code: 285267 *Account Number: 622 487 102 55 *Reference: Your Full Names

  • How do I Pay2Cell? (FNB Botswana Only)

    Pay To Cell Number : 71303378 . Then Send Confirmation with Including : Your Full Names and Name Of Coaching Package

  • What Should I do After Making A Payment (Bank Transfer, Pay2Cell)

    Email Your Payment Confirmation to : or Whatsapp Your Payment Confirmation with Your Full Names to : +267 71303378

  • When can I start the program/course?

    Anytime after purchasing it. Its yours for a life time.


This price includes Extra Support through our Exclusive Community and a Life Time Access to the Course

  • Register to Receive Important Updates


    * indicates required

Social proof: reviews

Achievement Enterprises

'Excellence In Achieving'

We Are Building A Knowledge Based Economy

Expert Professional Qualified Training Consultants

Achievement Enterprises is a 100% citizen owned company with local, regional and international pooling expertise. As a BQA accredited training company we are committed to the success and progress of our students. We have the best experienced qualified and professional experts across various disciplines who provide high quality teaching interventions that produces excellent results. We endeavor to create and build a knowledge based economy through our innovative interventions and adapting our approach to meet the needs of our customers.